Refund Policy

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

Once you create a return via App / Desktop as per the returns policy, Bhazon.com will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

Upon successful pickup of the return product at your doorstep, Bhazon will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

For refunds taken into source accounts via UPI & Wallet, your refund will reflect instantly(48hrs in case of delay).For refunds taken to source accounts (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

After the refund has been initiated by Bhazon as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

  • NEFT – 1 to 3 business days post refund initiation
  • Bhazon Credit – Instant
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
  • PhonePe wallet –Instant

Please note, Bhazon initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Bhazon warehouse. In case of any refund discrepancies, Bhazon may at its sole discretion, request you to share with us a screenshot of your bank statement.

Note : You can maintain up to five bank accounts for NEFT/IMPS refunds and a single bank account can be linked upto five Bhazon accounts. If you wish to add a new bank account over and above, please delete an existing bank account.

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Bhazon assumes no liability in this regard.